Contact Us

Have feedback for our Boon Market Preview? We’d love to hear it. Just give us a call at (877) 520-2247 Monday through Friday from 8am to 3pm Pacific Time. You can also send us an email at .

Frequently Asked Questions

About Boon Market


Why Boon Market?

Boon means ‘something very beneficial or helpful.’ This is a simple view of Boon Market but at our core, we have set out to benefit the world by making fundraising easy, fun and educational.

After Lily Kanter’s day-to-day duties as Founder & CEO of Serena & Lily came to a close, she set out on a mission to disrupt the traditional fundraising space and use conscious capitalism as a force for good. In 2017, she acquired Mixed Bag Designs, an expert in the school fundraising space; and in 2018, launched Boon Supply, a merchandise fundraising platform. To date, this community has given back over $102 million to organizations, schools and groups.

Lily has a deep technological expertise and keen eye for design and trends, and it has long been her dream to democratize philanthropy for all causes and communities. More than ever, she is emphatic in her belief that each and every one of us has the power to do good in this world and is passionate about reimagining capitalism. Boon was founded to make it easy for people to get involved and give back to their communities in meaningful ways, setting out to breathe new life into the world of fundraising by pairing incredible technology with great products that make life better. Boon Market has evolved to a more innovative way of fundraising that raises money for any cause and goes lightly on the planet. The goal is to help as many communities as possible raise money for causes they care about most and we are here to help you do just that. We believe we have built the best fundraising technology that exists today. It’s simple to use, easy to share and gratifying to support your cause.

How does Boon Market work?

There are several ways to use Boon Market. You can start a fundraiser for any cause you wish to support; or, you can support an already existing campaign. There's also an option to search and select any registered non-profit as beneficiary when you make your purchase. Whether you’re launching your own campaign, supporting one of the many causes around the world with whom we partner, or designating a favorite charity of your own at checkout, every purchase on Boon Market gives back a percentage (typically 40-80%) to the cause of your choice.

What’s the difference between Boon Supply and Boon Market?

Boon Supply was launched in 2018 as a merchandise fundraising platform. Boon Market was launched in 2021 as a marketplace for ‘goods that do good’. In 2022, we have added enhanced fundraising technology onto Boon Market, along with the ability to donate directly, take an online experience, and offset your carbon footprint. Boon Supply will remain in service of our direct sales channel supporting existing school and group accounts. Boon Market will grow to support personal and team fundraisers for any cause and will be more digital-first/self serve.

How do you work with different organizations?

We work directly with charitable organizations in some cases as part of a national partnerships strategy. In other cases, we simply provide the platform for groups to profile their work, build community, and raise essential funds.

How much money has Boon given away?

As of January, 2022 the Boon Community has donated over $102,300,000 to schools and other causes since the inception of Mixed Bag Designs.

Is Boon Market a non-profit organization?

Boon Market is a for-profit organization that believes passionately in the power of reimagining capitalism. Philanthropy is embedded in the mission, structure, and culture of our company. It is our reason for being. We achieve this by making it simple to support causes important to you with a large give back donation when you buy the things you need and love.

Why should I join the marketing email list?

We’ll be sure to only send you emails when we have something interesting to say. But you can expect news on our latest partner causes, new introductions, special offers, and other worthwhile information.

How do I unsubscribe from Boon Market emails?

At the bottom of every email we send, you’ll find an unsubscribe link. Just click that link, and you will be removed from our mailing list.




Careers


How do I apply for a job at Boon Market?

We’re always looking for talented people to join our team. You can send a PDF resume to careers@boonsupply.com. In the body of the email, please take a moment to let us know what interests you about Boon Market, and what you can bring to the team. We also post new openings on LinkedIn.

How did you become Climate Neutral and why?

Climate is everything.

At Boon Market we’re committed to doing better every day. As a first step in reducing our impact on the earth, we partnered with Climate Neutral to measure our carbon footprint, and purchase carbon credits to offset that number. We are also implementing strategies to reduce our future emissions. The money we spend is invested in climate change solutions like tree plantings and renewable energy projects in areas where they matter most. But offsets are just the beginning. Click here to learn more about our Climate Neutral Certification.

What are your future plans for Climate action?

Boon is certified Climate Neutral, but our journey has just begun. We are taking the following steps: We are reducing our production of overseas products by 90% and are replacing most physical products with online experiences. We are focused on partnering with companies who have a climate strategy in place and are committed to being Climate Neutral. We are implementing climate education in our school, group, and personal fundraising efforts. We are now offering certified carbon offsets to consumers. We purchase carbon offsets in the form of tree planting and carbon sequestering directly from Pachama - an expert in leveraging data, artificial intelligence, and automation to protect ecosystems, restore forests, and improve carbon markets.




Shopping & Ordering


What forms of payment does Boon Market accept?

Boon Market accepts all major credit cards including Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club. Boon Market also accepts PayPal and Amazon Payments, as well as Apple Pay and Google Pay.

How do I send a gift?

In your shopping bag, you will see a red present with a prompt to “Add a note” if your order is a gift. Upon clicking the prompt, you will fill out a short form with the recipient’s information and your gift message. We’ll send a postcard with your message to your recipient. Please note that we do not offer gift wrapping at this time.

How do I know my order was placed successfully?

After completing the checkout process, we'll show you a message that your purchase was a success. We'll also immediately send you an email confirmation which will include your order number. If you do not receive an email, please check your spam folder.

Can I cancel or make changes to an order once it has been placed?

To cancel an order that has not yet been shipped, please contact us at market@boonsupply.com, and we’ll be happy to help if we can.

Do you ship to PO/APO/FPO addresses?

All orders sent to APO/FPO U.S. military addresses and P.O. Boxes are shipped via USPS. Please note there are typically extended delivery times for these packages due to customs requirements.

How much does shipping and handling cost?

Shipping and handling costs depend on the size and weight of your order, delivery zone, and speed of shipping.

Do you ship Internationally?

We regret that we are unable to ship internationally at this time.

Do you offer expedited shipping?

Due to a higher carbon footprint of expedited delivery, we have chosen to eliminate the option for expedited shipping to lessen the impact of our shipping as much as possible. One exception is our cookie dough, which is sent via FedEx 2-day to ensure its freshness upon arrival.

Where’s my order?

We’ll also send you an email when your order has shipped. This email will include a link to get current tracking information from the shipping provider.

What is your return policy?

We want you to be thrilled with your purchase and the support it provides to your cause. If you are not happy with your product for any reason, please get in touch with us within 30 days at 1-877-520-2247 or market@boonsupply.com and we will make it right. We can exchange new items or offer a coupon code for the full purchase price.

Please note that we are unable to offer refunds, as a percentage of your order's subtotal goes directly to the cause you support. Shipping charges are not refundable. You will be responsible for return/exchange shipping costs if the product was not defective. We reserve the right to deny a returned item should it no longer appear saleable or meet our return standards.

If an item is defective, please contact us as soon as possible upon receipt and we will work with you to initiate a replacement or refund.

If you're unable to attend an Experience, see the Experiences section below for more information.




Products


Where are your products manufactured?

We work with vendors around the world to offer a varied assortment of products to meet our design and quality requirements. We source from the USA to Asia. As we think about adding additional products, they will be thoughtfully considered for their manufacturing practices, planet and shipping impact, and sustainable material composition.

Are your products sustainable?

We consciously consider the ecological impact of each item in our collection to reduce unnecessary waste. We chose to focus on everyday essentials because these are items that we need and will use throughout their full lifecycle. We stock supplies to make it easier for families to pack waste-free lunches and avoid all use of plastic bottles. Our carry bags mean that no one should need to use disposable plastic while shopping or going about their day. We’ve added vegan leather to our collection and are always on the lookout for fantastic finds that not only support great causes, but reduce our collective footprint on the earth.

Are your products ethically sourced?

Transparency, accountability, and compliance with environmental and labor standards are requirements of doing business with Boon Market. We work with suppliers who have a proven record of adherence to high standards and open their facilities to regular monitoring.

Are your personal care products safe to use?

All our personal care formulas follow the stringent European Standards for health and safety. The fragrances we use contain no phthalates.

Is the kitchenware safe to use?

All of our dinnerware, glassware and other items used for serving food are tested to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium.

Do you restock product that is sold out?

It depends on the item. We do carry certain staples, but are always refreshing the design and the items in the collection as a whole. For all out of stock items, you will have the option to enter your email address and be notified when the item is available.




Boon Experiences


What are Boon Experiences?

Boon Experiences are curated events on topics such as Entrepreneurship & Motivation, Cooking & Cuisine, and Climate & Conservation (with more to come)! They are interactive workshops, conversations, and classes designed to teach you something new and leave you feeling inspired. We love Experiences because they are good for the planet (no waste), good for you (learning never gets old), and good for the community (they enable you to give back 40% to the cause of your choice).

We are adding exceptional partners like Outschool who can help make sure we have learning for everyone.

Can I give an Experience as a gift?

Yes! We think Experiences are an excellent gift, an exceptionally perfect option for the person on your list who has everything. You can feel confident the experience will be thoroughly enjoyed, rather than headed for the dreaded “re-gifting” pile at the end of the holiday season. Following your automated email confirmation, you will receive an email with a link to register for the Experience or a Zoom link and password to attend the event if registration is not required. Please forward that email to the gift recipient so they can complete their registration. Please note that the links will only work for one user (if you register for the event, you cannot also send that to a gift recipient). If you do not see the email for registration right away, please also check your spam folder. If you are still unable to locate it, email market@boonsupply.com and we'll be happy to send it over.

What if I can’t make the date/time of the Boon Experience once I have paid?

We have a set number of tickets reserved for each event, so we regret that we cannot process returns or exchanges for Experiences. Most experiences will be recorded, and a link to a recording of the event will be sent to anyone who has registered for the experience approximately one day after the event. For our partners, like Outschool, you are able to find options that work best with your schedule. Please contact market@boonsupply.com with specific questions about which experiences are recorded.

Will you record the Boon Experience?

Most Experiences are recorded, unless prohibited by our hosts (which may occur if proprietary information or media is shared during the experience). Password protected links to view the recordings will be sent to attendees and registered absentees one day after the event. Recordings expire one week from the date of the experience.

Are Boon Experiences open to international visitors?

Yes! Many of our hosts are international, and we would love to welcome visitors from around the world as well. Note: most Experiences are listed in United States PST or EST time zones so plan accordingly.

Do I have to participate during the Boon Experience?

Participation is encouraged, but is by no means required. Our experiences are designed to be interactive, which leads to a more personal experience. However, if you feel more comfortable with your camera off, or simply prefer to learn by watching rather than doing, you are welcome to engage in the experience however is best for you.




Direct Donation


How much of my donation actually gives back to the cause of my choice?

80% of your direct donation goes directly to the cause of your choice, while the remainder covers credit card and administrative fees.

Why should I give through Boon instead of sending payment directly to the cause of my choice?

Not all causes are equipped to accept direct donations. We provide a secure platform that not only makes this possible but also makes it easy for you to support a cause that matters to you with a few clicks (or taps!).

I don’t see the amount I’d like to donate listed as an option. What can I do?

At this time, donations can only be given in set increments. You are welcome to add as many increments to your cart as desired.




Outschool Partnership


Can I purchase an Outschool sitewide pass if I’ve already taken classes on their site?

Absolutely! The $30 Outschool Class Pass is a credit that you can use with a new or existing account.

How many passes can I purchase?

There is a limit of one $30 Class Pass per customer. The Class Pass code will be sent in a separate email - making it easy to gift. If you did not receive the email with your code in your inbox or spam folder, please reach out to us at market@boonsupply.com for assistance.

Does the sitewide Outschool pass expire?

No, the Outschool sitewide pass does not expire.

Are there restrictions on which classes I will take?

There aren’t any restrictions on which classes you can take with your Class Pass. There are over 140,000 to choose from!

How do I use my pass?

When you purchase an Outschool Class Pass on Boon Market, you will be sent a code via email with a link to the Outschool website. From there, you will be prompted to sign up for a new account or log in to an existing account to redeem your credit.




Carbon Offsets


What is a carbon offset?

We all create a carbon footprint with our modern lifestyle - the cars we drive, the food we eat, the homes we live in, and the ways we travel. There are small steps we can take to reduce our footprint, and carbon offsets are an immediate action that counteracts our individual impacts on the planet.

We purchase verified carbon offsets in the form of tree planting and carbon sequestering directly from Pachama - an expert in leveraging data, artificial intelligence, and automation to protect ecosystems, restore forests, and improve carbon markets.

What do I get when I purchase a carbon offset through Boon?

When you purchase a carbon offset from Boon, you receive: Access to our ‘Carbon Offset Literacy 101’ Experience: a fireside chat and Q&A session with our Founder & CEO Lily Kanter and a panel of climate leaders. A verified carbon offset of 0.5 metric ton (that we purchase through Pachama, a leader in the industry). A 40% giveback to the cause of your choice.

What does one offset cover?

Each $25 offset can negate the emissions from one of the following: A 5 hour airplane flight 1 month of heating and cooling an average home 2 months of driving a gas powered car 2 months of an average person’s food consumption

How can I calculate my carbon footprint?

Calculating your carbon footprint and offsetting it can be a bit intimidating - so Boon is here to make it as simple as possible! For quick reference, the average American has an annual carbon footprint of 16 metric tons.

Click here to calculate your carbon footprint.




Fundraising Basics & Boon Technology


What types of organizations can I fundraise for?

Any and all, big and small! We have seen great success with people raising funds for their school, group and organization - some large projects and many much smaller. If you want to raise money for your environmental science class, cheerleading squad, football team, youth group, church group, field trip, prom, or chess club, we are ready! Any single person can raise money on their own, or rally a team of people to share the fun.

Can I start a fundraiser for a personal cause, rather than an organization?

Yes! However, all fundraisers acknowledge the responsibility for any income taxes on the amount of promotional earnings received. Boon will provide a copy of IRS form 1099 for any earnings over $600 no later than January 31st. In accordance with IRS rules, we do not send any 1099 to tax-exempt organizations, non-profits, educational institutions or corporations. All other entities are subject to receiving a 1099.

How do I share my fundraiser with friends and family?

When you start a fundraiser we will provide a personalized link that you can share with your friends and family. We also provide tools to make it easy to share your link via email, text, and social media and have a special function called Boost10 where we do the follow-ups for you.

Are there prizes or incentives built into the fundraising system?

Yes! Within the system you will earn badges and points for successfully completing different actions that make your fundraiser a success. Those points can be immediately redeemed for digital gift cards or saved for later use.

How do I receive my fundraiser prizes?

Digital gift cards are redeemed online within your fundraiser dashboard.

Are purchases tax-deductible?

Purchases for products, experiences and carbon offsets are not tax deductible. For any direct donations to a fundraiser, a tax receipt can be provided for the portion of the direct donation paid to the organization you choose.




Creating a Fundraiser


How do I start a fundraiser?

To start a fundraiser, just click here. You’ll need to sign in or create an account, then we’ll walk you through the steps. It’s an easy process, and we’ll help you along the way. You can be up and running in just a few minutes.

How do I pick a cause to support?

We partner with non-profit organizations around the world to connect you with the causes. You can select one of the ones we feature or that is close to your heart - you make this selection after you check out with your purchase. If you want to start a campaign for a cause, just fill in the correct name of the organization as beneficiary when you set things up. It’s best to make a connection to the group before you start fundraising so they are expecting the donation.

Can I get help starting my fundraiser?

Starting a fundraiser is a quick and easy process. We’ll provide tips and tricks along the way. If you do run into issues, we’re here to help. You can chat with us onsite or send an email to market@boonsupply.com.

Other fundraisers already exist for my organization. Can I still make a new fundraiser?

Yes. You can create fundraisers for seperate needs, programs, or goals. You can also invite others to join your fundraiser as a way to get more leaders involved and to boost your impact.

Should I invite others to join my Fundraiser?

Fundraising team members bring fresh energy to your efforts. They motivate each individual to see an even bigger possibility of impact. Plus, they are a fun way to boost sales and ensure campaign goals are met. The new leaderboard feature lets you see progress along the way.

How do I know what is a reasonable fundraising goal?

An effective call-to-action links your financial goal to a specific program, need, or project. This also allows you to tell the story about why you’re raising funds and what will be possible when you achieve your goal. How much does it cost to meet the needs of your program/group/organization/project? It’s also a good idea to consider the size of the community you’re engaging with and their likely spending habits. Consider what an average sale might be and then multiply it by how many people will likely place an order or make a direct donation. You can always edit to increase the goal if you meet your target and want to keep going.




Managing or Chairing a Fundraiser


How do I check the status of my fundraiser on Boon Market?

You can always check the status of your fundraiser and access tools to help make it effective by going to your Fundraiser Dashboard. Make sure you are signed into Boon Market and click to see a list of your fundraisers. Select the fundraiser for which you want to check the status. You’ll see your progress to goal, recent purchases, and tools to share your fundraiser with others and send updates to your supporters.

How do I email my community regarding additional support needed for the fundraiser?

On your Fundraiser Dashboard, you’ll see tools to email your fundraiser to others, share it on Facebook, or copy the link to share it however you like. Anyone who visits your fundraiser page can also share it, so be sure to encourage them to do so.

How can I share my fundraiser on social media?

Once logged in on your account, click on the Manage Fundraisers tab. You should be able to see your active fundraisers and the option to Share Fundraiser. You can share it easily on Facebook and Twitter or copy the link and share it on any social media site you like.

Can I change my fundraiser while it is running?

You can change the title, description, photo, goal, and end date of your fundraiser. To do this, go to your Fundraiser Dashboard, and click on Fundraiser Settings to edit your fundraiser information.




Fundraiser Payments


How will I receive payment at the end of my fundraiser?

We use Deluxe eChecks to deliver payment securely to the email address you provide. When your fundraiser has ended, you will be able to confirm the payment details and request payment for processing.

What is a Deluxe eCheck?

Deluxe eChecks are simply regular checks that you can receive using email. There's no additional software or technology required and anyone with an email address can receive an eCheck. Simply click the link and print the check. Deposit it as you would a paper check.

When does the organization get the funds that were raised?

Once check details have been confirmed, the recipient will receive the fundraiser eCheck within 14 days.

How do I deposit the check?

If you are the beneficiary of the cause for which the campaign was created, then deposit payment as you would a paper check. If your campaign was created to benefit an organization, make sure you have entered the correct name of that organization and the appropriate email address so that the payee line of the check is accurate. You may forward the payment email to your contact at the organization in order for them to deposit the check directly in the organization’s bank account.

Who will you make the check out to?

The check will be made payable to the individual or organization entered as the payment recipient when you request payment for your fundraiser. If you are raising money for a non-profit or another group, please be sure to enter them as the payee, even if you are managing the fundraiser yourself.